The result of work package 3 is the ICT Impact Measurement Methodology, which serves as a theoretical basis for the development of ICT Impact Measurement Module of the PICTURE Tool. The aim of the ICT Impact Measurement methodology is to identify and measure the impact of Information and Communication Technologies (ICTs) on Public Administration (PA) processes.
The focus of the methodology is the elimination of weaknesses in processes through the support of ICTs. Specifically, the methodology focuses on the benefits (positive impact) of ICT functionality groups in addressing specific weaknesses (e.g. long process execution time, unnecessary media breaks etc.) in PA processes.
The methodology has been developed based on the findings of the state-of-art study on ICT value concepts (documented in D3.1 “Study on ICT Value Analysis Concepts European PA [external link]” ) as well as the user and technical requirements that have been identified during the course of the PICTURE project (initially documented in D3.2 “Requirements Specification for ICT Impact Measurement Methodology [external link]”).
The ICT Impact Measurement approach entails the following key steps:
For a more detailed description you can download the complete “Impact Measurement Methodology (D3.4) [external link]