In order to externalise the impact of ICT on process building blocks and hence the overall administrative process-landscape, the relevant ICT functionalities have to be conceptualised.
The European ICT market comprises a large quantity of systems for a wide range of purposes which can never be rendered completely transparent. To handle this complexity one has to abstract from different vendors and different product categories. A major result of the WP2 efforts is this abstraction by grouping ICT functionalities into reasonable functionality groups with the following characteristics:
By arranging the whole of the ICT functionality groups and outlining dependencies in between the PICTURE project as a result provides a blueprint for government IT architectures related to content and process management. This blueprint on itself can be used multipurpose:
Since the ICT Functionality Groups have been mapped to the Process Building Blocks developed by WP1 public administration process landscapes can be related to supporting technologies.
Single functionalities within the ICT Functionality Groups have been described diligently. With this benefits they can provide have defined along the WP3 requirements. By this the basis has been established for tangible impact measurement figures.
Additionally the detailed description of the functionalities and their placement in an architecture sketch facilitate the identification of potential technology derived process improvement beyond the overcoming of the exemplary weakness patterns implemented in the PICTURE tool.
Summarizing WP2 provided constitutive contributions for (1) the measurement methodology, and (2) the prototypical implementation of the PICTURE tool developed in subsequent workpackages of PICTURE. Additionally the ICT Functionality Groups represent an independently usable result to examine existing ICT implementations, and judge further technology usage by guiding towards a sound and state-of-the-art public administration IT architecture.