The City of Turin joined the Picture project in consideration of its long-standing experience and involvement in ICT development and advanced digital services to citizens and businesses.
Indeed, in the last decade the Municipality fostered a wide-ranged e-strategy and promoted, in cooperation with the Italian Ministry of Innovation and Technologies, an important multi-year e-government project aimed at providing services to citizens. Through that project the existing “Easy TORINO” e-card system evolved into “Easy Municipality“, a new system through which hundreds of Municipalities support online service provision.
The enlargement and the improvement of the e-government services provided by the City imply high level investments in information systems and technologies to jointly improve the quality of the back-office activities.
The governance of the decision process on these investments, estimated to be around 30m € per year, is getting more and more complex and needs to be supported by appropriate tools.
This is one of the reasons why the City of Turin joined Picture. The project activities were taken in charge by the ICT Department, responsible for ICT strategies and investments of all the other Municipality Departments.
In particular the ICT Department is permanently pursuing the following “Picture related” goals:
Part of this goals can gain helpful insight from the Picture methodology and tool, and the ICT Department management relies on them to enhance effectiveness and efficiency of the decisional process.
To concretely implement the objectives of the participation in the Picture project, a set of relevant activities were carried out by the Administration:
Currently yet other processes, related to the procurement of HW/SW for Office automation applied within the ICT Department have been modeled and evaluated.
These activities are carried out as further experimentations in the perspective of a full integration of the Picture methodology in the decision-making process of the ICT Department.