The City of Münster has the vision “Moderne Verwaltung Münster (MVM)”. Key targets of missioning are:
Process management is an important base to generate a new E-Government compliant web presence, involved in good processes. Describing an analysing processes with building blocks by the PICTURE method was a new and good experience. We will continue with process modelling in the future on an overview level.
The exchange with other interesting european cities and universities is a helpful experience. The participation in the PICTURE project provided an insight into new ideas of process management and the discussion of the deployment.
By the PICTURE projekt we get a sensitization of the top-management concerning the relevancy of process-modelling.