PICTURE

An Instrument to Provide ICT Investment Strategies for European Public Administrations

Success Story City of Muenster (COM)

 

The City of Münster has the vision “Moderne Verwaltung Münster (MVM)”. Key targets of missioning are:

• Better Services for the citizens of the City of Münster. Leading projekt are EU-DLR (EU services directive) and electronic Passport.
  Not only in this fields involved departments showed interest in process modelling. For documentation and transparency of their own processes 212 processes altogether were modelled with PICTURE and used in more than 10 organizational units within the City of Münster.
• Optimizing of the Data-Exchange with other public authorities. Leading projekt is DataClearing NRW, a technical platform for secure Data-Exchance between public authorities based on Online-Secure-Comunication-Interface (OSCI). PICTURE helps us to identify the usecases of DataClearing NRW.

Process management is an important base to generate a new E-Government compliant web presence, involved in good processes. Describing an analysing processes with building blocks by the PICTURE method was a new and good experience. We will continue with process modelling in the future on an overview level.

The exchange with other interesting european cities and universities is a helpful experience. The participation in the PICTURE project provided an insight into new ideas of process management and the discussion of the deployment.
By the PICTURE projekt we get a sensitization of the top-management concerning the relevancy of process-modelling.