Picture Success Story of Lodz Municipality
The City of Lódz intends to raise awareness on PICTURE methodology at top-level management for process management topics.
During the 3 PICTURE workshops there participated clerks from the four Polish cities:
- large city Lódz (750000 inhabitants)
- medium city Zgierz (58000 inh.)
- small cities:
- Aleksandrów Lódzki (21000 inh.)
- Ozorków (21000 inh)
Therefore the knowledge about the PICTURE methodology was disseminated around the Lódz region.
The great added value while using PICTURE-tool during workshops were:
- acquirement the knowledge about process-oriented structure of management (vs. functional approach),
- the new way of thinking - changed into process modeling approach,
- dissemination of other modern methods used in PA management like New Public Management, Minimum Data Set approach, digital-era governance, citizen-centric approach and networked government.
Additionally, during the PICTURE workshops were opportunities to discuss by the clerks from the various cities about the current problems of PA management in their city halls:
- Traditional, paper-based documents are now obligatory and there exists the necessity to make copies of the documents. Hence the administration law should be changed. Problems mentioned above are very important and should be solved before using the PICTURE tool.
- Possibility of adaptation of the PICTURE process modeling methodology for improvement of the public administration unit management.
- All Polish City Halls have started exploitation of the e-Office systems (web technology citizen-office) in Summer 2008. Although these systems are front-office class, they can not work in efficient way without suitable back-office information systems. Thus, PICTURE methodology could be very useful.
Finally, the workshops participants were consistent, that the idea and methodology of PICTURE-tool could be needed and useful in the making decision process in order to buy a satisfactory software and hardware.