The City of Amaroussion embraced the PICTURE tool and project as a whole by responding effectively to the several requirements of the project and in parallel by going in depth into the philosophy of the project. This was achieved through disseminating the project both internally and externally by actively informing and involving Municipal staff not only for merely modeling a certain number of processes as a deliverable, but also by reflecting on the project's final goal. In other words, the PICTURE methodology was seen in the mid-way as a potential valuable tool for facilitating and supporting the high-level decisions on ICT investment strategies.
In particular, during the PICTURE project the Municipal Technology Company of Amaroussion undertook the task to model 40 Municipal processes, 50% of which addressed the citizen for ensuring the provision of good services to the citizens and 50% of which were internal meaning that they were not directly extrovert ones. For the purposes of such an effort, core Municipal departments were involved, such as the top management, the Municipal Technology Company itself, the European and National Funding Office and the Management of Quality Office. Additionally, the processes that were chosen to be modeled and consequently to be ‘measured' were drawn from various organizational units, so as to acquire a cross-departmental dimension of the process landscaping. Nonetheless, a multi-level approach was followed by involving top management internal actors to technicians.
Concluding, it is our belief that the PICTURE methodology may respond efficiently into the organization's context of pursuits which are among other things meeting the additional requirements in ICTs, promoting the implementation of new technologies and exploiting the possibilities they offer in the administration of local authorities and last but not least providing good and improved services to the citizen.